The short version
We're a small New York studio that makes one perfume. We don't sell, rent, or trade your information. We collect the minimum we need to ship your order, talk to you about it, and run a small analytics setup so we know which ads bring visitors to the site. That's the whole story.
Email [email protected] with the email address you used at checkout, and we'll wipe everything we have on file within 30 days. We'll keep a minimal record of the deletion request itself, as required by U.S. and EU law.
1. Who we are
Perfume Agency, LLC is a maker of fine fragrance based in New York, New York. Our registered address is 611 Broadway, Suite 308, New York, NY 10012. When we say "we," "us," or "the company" in this policy, we mean Perfume Agency, LLC. When we say "you," we mean a visitor to perfumeagency.com or a customer who has placed an order.
2. What we collect
Information you give us directly
When you place an order through our checkout, we collect:
- Your name and shipping address — so the carrier can deliver your fragrance.
- Your email address — for the order confirmation and any follow-up about shipping, delays, or a return.
- Your phone number — used by the carrier on delivery day if the driver can't find your address. We do not use it for marketing calls or texts.
- Your payment information — handled by our payment processor; the company itself never stores your full card number. See section 8.
Information we collect automatically
When you load a page on perfumeagency.com, the following is collected by our hosting provider's standard logs and our analytics:
- IP address and approximate country / region.
- The pages you visited and how long you stayed.
- The page that referred you here (for example, a publication article or an ad network).
- Your browser, operating system, and screen size — used to make sure the site renders correctly across devices.
This is the same kind of information almost every website on the internet records in its server logs.
3. What we do not collect
We don't collect anything about your scent preferences beyond what you choose to buy, we don't build a fragrance profile to target you elsewhere, and we don't track you across other websites. We have no interest in following you around the internet — we just want to ship you a bottle and have you love it.
4. Cookies and similar technology
We use a small number of first-party cookies to keep your cart contents during your visit and to remember whether you've accepted the cookie banner. We use one analytics service which sets its own cookies to count returning visitors. We do not use third-party advertising cookies on the site itself. You can disable cookies in your browser at any time; the site will still work, but your cart may empty between page loads.
5. Who we share data with
We share order information only with the small set of vendors required to fulfill your order and run a small business. Each vendor is bound by its own contract and privacy obligations:
- Payment processor — handles the card transaction. We receive only the last four digits and the authorization status; the full card number is never stored on our servers.
- Shipping carrier — receives your name and address to print the label and deliver your order.
- Hosting provider — Cloudflare Pages hosts the site and serves pages; standard server logs are retained on their infrastructure.
- Analytics — privacy-conscious aggregate analytics so we can see how many visitors saw each page. We do not link analytics data back to your name, email, or address.
- Email service — for sending order confirmations and the occasional studio update.
6. Do Not Sell My Personal Information
We do not sell your personal information. We never have, and the answer is permanently no. We do not share it with data brokers, advertising exchanges, or any third party for their own marketing. There is nothing to opt out of because the selling and sharing simply does not happen — but if you'd like written confirmation for your records, email [email protected] and we'll send it. If we ever change ownership through a merger or sale, you'll be notified before any data is transferred and given the chance to opt out.
7. How long we keep it
Order records (so we can honor a return and answer a "did my order ship?" email): kept for two years. We can shorten this on request — see the callout at the top of the page. Server logs and analytics: retained for 90 days, then rotated out automatically.
8. Security
The site is served over HTTPS. Payment data is handled by a PCI-DSS-certified processor; we don't store full card numbers. Order records are kept in a controlled-access database with backups encrypted at rest. No system is unbreakable; if we ever discover a breach that affects your information, we'll notify you by email within 72 hours of confirmation.
9. Your rights
U.S. residents (CCPA / state privacy laws)
If you live in California, New York, Virginia, Colorado, Connecticut, Utah, or any state with comparable privacy legislation, you have the right to (a) ask what personal information we hold about you, (b) ask for a copy of it, (c) ask us to correct anything that's wrong, and (d) ask us to delete it. We respond within 45 days. We will not penalize you for exercising these rights — your return window stays valid, your account stays open, you pay the same prices.
EU / UK residents (GDPR / UK-GDPR)
You have the same access, correction, and deletion rights as U.S. customers, plus the right to portability (we'll provide your data in a machine-readable format), the right to restrict processing, and the right to lodge a complaint with your national supervisory authority. Our lawful basis for processing your order data is contractual necessity (we can't ship a bottle without your address); for analytics, our basis is legitimate interest in understanding traffic. You can object to analytics processing at any time using the cookie banner.
10. Children
The site is not directed at children under 13 and we do not knowingly collect data from anyone under 13. If you believe a child has provided us with information, email us at the address below and we'll delete it.
11. International transfers
The company and our hosting infrastructure are located in the United States. If you order from outside the U.S., your information will be transferred to the U.S. for fulfillment. For EU / UK customers, we rely on the Standard Contractual Clauses adopted by the European Commission as the legal mechanism for that transfer.
12. Accessibility statement
We want perfumeagency.com to be usable by everyone, including people who rely on screen readers, keyboard navigation, or high-contrast display modes. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across the site. Text contrast is checked against our cream-and-green palette, and interactive controls are reachable by keyboard. Accessibility is ongoing work — if you hit a barrier or something is hard to use with assistive technology, email [email protected] and we'll fix it and, where we can, work around it for you in the meantime.
13. Changes to this policy
If we make a meaningful change to this policy, we'll update the "Last updated" date at the top of the page and post a notice on the home page for 30 days. Substantive changes (for example, adding a new category of third party we share data with) require your renewed consent for any new processing.
14. How to reach us
For privacy questions, deletion requests, or any general concerns about how we handle your information:
Email: [email protected]
Mail: Perfume Agency, LLC, Attn: Privacy, 611 Broadway, Suite 308, New York, NY 10012
For order issues, returns, or general customer service, please use the Contact page instead — it routes to a faster queue. You can also review our Terms of Sale and the Fragrance Care Guide.